Refund policy

We prioritize your satisfaction and strive to deliver exceptional quality in every piece. Please review our return policy to understand the conditions for exchanges or refunds.

Eligibility for Return or Exchange

If your item arrives damaged or develops an issue within 14 days of delivery, you may request an exchange for the same item or a full refund.

To process a return or exchange, we require clear photographic evidence showing the item’s condition. This proof helps us verify the issue.

Items must be returned in their original packaging, along with any included accessories, components, or documentation.

Limitations

Items damaged due to misuse, negligence, or wear beyond normal use are not eligible for a refund or exchange.

How to Request a Return or Exchange

Contact our Customer Support team within 14 days of receiving your item to initiate a request. Please include a detailed description of the issue and the required photographic proof.

Upon approval, we will provide instructions and, if applicable, a return shipping label. Customers are responsible for securely packaging the item for its return.

Additional Terms

TIORA reserves the right to deny returns that do not meet these conditions or lack photographic proof of damage.